On 30 April LAC posted a notice Update – Delays in responding to Access to Information Act and Privacy Act requests
The notice explains that “ability to respond within legislatively prescribed timelines to requests made under the Access to Information Act and Privacy Act has been greatly affected by both a marked increase in volume and health and safety measures related to the COVID-19 pandemic.”
Translated “greatly affected by” means LAC has failed to meet “legislatively prescribed timelines.”
The notice continues:
“We understand that such delays are difficult for our clients, and we are doing everything we can to remediate this exceptional situation.
Rest assured that we are actively looking at innovative processes and human resource solutions to address these delays and meet our increasing demand.”
LAC wants our trust. What does “actively looking at” really mean? How can we be confident this is not just bureaucratic verbiage, as in this line from Yes Minister?
“under consideration” means “we’ve lost the file”; “under active consideration” means “we’re trying to find it”.
When will LAC move beyond looking to action?