If you don’t live in Ottawa you can safely ignore this post.
I’m a library service advocate. That’s rooted in my childhood days when the local Carnegie library was a 10-minute walk from my home and 3 minutes from my school. The community population today is only 5,800.
In urban Ottawa, my nearest library branch is a 75-minute walk. A library kiosk at the local community centre and bookmobile stop are promoted as filling the gap. Even so, it’s a 20-minute walk. The local population around the community centre is over 10,000.
My area is not alone in receiving sub-par service from OPL. In urban Ottawa the average distance to a library branch is 2.4 km, a 30 minute walk. In Toronto that’s 1.6 km and in Montreal 1.5 km.
You may be fortunate and live closer to a branch, or you may not care as you don’t use the OPL, only about 20% of the population are cardholders. It’s a fact that despite Ottawa’s growing population the number of cardholders has not increased.
Generally front line library staff provide good service, but there are too many slip ups and service problems. Just yesterday, after waiting 2 months for an interlibrary loan, I was told they had overlooked ordering it. A microfilm reader that was supposed to be available at my nearest branch was not operational. Two of three library machines at our local community centre are out of service, and bookmobile hours are being curtailed with little notice.
All this to point to a survey being conducted by the OPL “to learn about people’s awareness of OPL and to gain some insight into their perceptions and impressions of the Library.”
You may not be surprised that I responded with criticisims.
If you’re in Ottawa please take some time to respond to the survey here.